Privacy Policy

Effective Date: 4/1/26

Introduction

At Luna Psychotherapy and Wellness, LLC, your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit or interact with our website, www.lunapsychandwellness.com/website. By using our site, you consent to the practices described herein.

Data Collection

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, mailing address, and any information you submit through our web forms.

  • Communication Data: Records of communications, including SMS and email messages, with your consent.

  • Usage Data: Information on how you use the website, including IP address, browser type, pages visited, and interaction data.

  • Cookies and Tracking Data: Data collected through cookies and similar technologies (see section 7).

Data Use

We use collected data to:

  • Provide and improve our services

  • Communicate with you, including SMS and email messages where consent is provided

  • Process requests and respond to inquiries

  • Comply with legal obligations

Data Sharing

We do not sell or rent your personal information. We may share information under the following circumstances:

  • With Service Providers: Only as necessary to perform services on our behalf (e.g., web hosting, SMS platforms).

  • For Legal Requirements: When required to comply with applicable laws or respond to valid legal processes.

  • SMS Consent Specific Statement:
    Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.

User Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your personal data, where applicable

  • Opt-out of data collection, communications, or marketing at any time

  • To exercise any of these rights, please contact us using the information in Section 9.

Data Protection

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and serve relevant content. You may adjust your browser settings to refuse cookies, but this may affect site functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to read their privacy policies separately.

Contact Information

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Luna Psychotherapy and Wellness, LLC
Email: liz@lunapsychandwellness.com
Phone: 803-626-9447
Mailing Address: 148 E Main Street, Suite 101-102, Rock Hill, Sc 29730

Terms and Conditions

Consent for SMS Communication

The phone numbers obtained through the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from [Luna Psychotherapy and Wellness, LLC], you may receive messages related to [appointment reminders, meeting notifications, and service follow-ups].
For example: “Hello, thank you for contacting [Luna Psychotherapy and Wellness, LLC]. Your appointment for May 3, 2025 is confirmed. Reply STOP to opt-out at any time. Message and data rates may apply. For assistance, text HELP or visit our [Privacy Policy and Terms of Service URL].

Message Frequency

Our SMS message frequency will range from [1] to [5] text messages daily across all users.

Potential Fees for SMS Messaging

Many carriers charge a fee for each message sent or received. This can vary depending on the carrier’s pricing structure and whether the message is sent domestically or internationally.

Opt-In Method

Customers can opt-in for SMS messaging from [Luna Psychotherapy and Wellness. LLC] through ‘Contact Us’ forms on our website located at [https://lunapsychandwellness.com/website#contact]. This agreement for SMS will not be shared with third parties for marketing purposes.

Opt-Out

Customers can opt-out of SMS messaging from [Luna Psychotherapy and Wellness, LLC] by replying STOP at any time to any received SMS message. Once opted-out, they will receive no further SMS communication. They can opt back in at any time by replying START.

Standard Messaging Disclosures

Message and data rates may apply.
Message frequency may vary.
You can opt-out at any time by texting ‘STOP’.
For assistance, text ‘HELP’ or visit our [Privacy Policy and Terms of Conditions]